COVID-19 (Coronavirus) – an update for our clients.

Vet Practices - Out of Hours Cover

If we have one of your patients in our care and you need to speak to our team, please call 01603 89 89 84. 

Why partner with us

At All Creatures Healthcare, we understand that offering a 24/7 emergency pet care service just isn’t viable for all veterinary practices. That’s where we can help. 

We deliver first-class out-of-hours care in Norwich at a reasonable cost to the client, which supports your practice by ensuring that your clients and their pets are never without critical emergency care. This service is open to veterinary practices outside of Medivet, in and around Norwich. 

How we can support you & your clients

We understand that each clinic is different as is each emergency situation, so we want to make partnering with us as easy as possible. This allows you to carry on providing excellent daytime care knowing that we’ve got you covered after hours.  

We have two simple fee options – we can provide Out of Hours Cover for your clients for a monthly fee or free when you sign a 12-month contract.  Once you decide to partner with us, we can offer you the following: 

Our services

We can provide out-of-hours emergency diagnostics, treatment, surgery and medication; around-the-clock critical care; direct specialist referral if required. 

Hospitalisation

For patients requiring ongoing hospitalisation, we can offer you the following options:

  • The pet can remain hospitalised with us following emergency treatment 
  • Your team (or client) can collect the pet and take them back to your clinic if they are stable for transfer 
  • We can do a direct referral to a specialist referral centre 
  • You can transfer your in-patients to us to receive close-monitoring and care throughout the night 

Handover & communication

Our clinical team will send notes and a report to you the next day, and call you to discuss the patient’s condition and the treatment they have received. Our clinical team and administrative staff are available throughout the day to answer your queries or to deal with any issues whatsoever. 

Long-standing team

We have a very stable team of Vets and Nurses; many of them have been with us for over ten years. We hope you will quickly come to know our staff by name and build a close relationship of mutual trust with them, which we know is extremely important to you and your clients. 

Quality care 

We provide first-class client and pet care at all hours of the day and night. Our team are highly experienced and knowledgeable when it comes to acute illness and injury. This coupled with our state-of-the-art diagnostic and treatment facilities enables us to provide the out-of-hours and critical care you want for your clients. 

Our promise to you

We have a VERY STRICT POLICY that All Creatures Healthcare will NOT acquire clients from other practices through the route of our Out of Hours service. 

Aftercare for your clients

Once the patient is transferred back to your clinic, we respect that their ongoing care remains with you; any queries we receive from your client about this will be directed to your team. We are happy to talk to your clients at any point about out-of-hours billing, related insurance claims, or the services we have provided. 

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